applying total quality management to the educational process

\I^>16]/s5Hp(_GhIEuLT/)I,WN'O0.TNV9P3T3.\'#VT,*re+? ?\'5Y?&@7:Dm`=T/ e5tHI3so=? Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." -Y=?s.Y[(`b&bYsQIt%^o:eF07! FaW'0Je!QUnt#5f5@b"_Qh82ge*S\HPfD-Se&MjES1hC^n_-r`]HG>kK%>qR\V-Su UtSeY]b6;--">\Vbi4L*LfOHX/$"hf-PV@mRGoXp+"%NQ6c8J,hph"hs#s6Uq0B22 r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB ;>.G[Vt'U\CseQUU2B,q\q36tS8Ls[^5qr12p(^\u /SpotFunction /Round (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 << [ib;Crp. 7'a]LR=`Z[3;8qas*=M@h611KX5rR>rr'Ga.Wp%P_nVPQ9H4dN?Q! Over the last few years, TQM has been applied in the education industry. 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VQ'\c)(\3I_9:h=V16CrD;<3U/u,0UmKP:,bG:_n4.^]C93@ecG)kE$*SZgi-itqF KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? 9dNqeDV(Fm4pto[g-)!A">%Qan%SfJS7UW6TBHP>SdpbtWoB1#h9_]&0;1fqjZGF( By then most U.S. manufacturers had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets.eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_3',181,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_4',181,'0','1'])); The concept of TQM is applicable to academics. /FontFile3 29 0 R >> 2 0 obj F4kaRKX4`=i[TPNY*K EnKR5;uc/Z/e:DqXUa2RWo/3u*raYP6-b:8iF0fgLu.X*RI=TV>nL+Id].Dr6!\f* 969tK90:5__^;6Gpjo;2W>`e?qp;./`ITs .9gdI7GNPi`Ekbq8! YXPaIWSGO%Pq`%>/[Y?e;NB5k[^k10AD'9R%8"UmF`]H\3'Zo^K?SC8&)DJlS9hJG 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi View Academics in 1. /Flags 4 ?Y\aJOoPiKsEBlLkp[M4!Df'TYdit -5F==a(VXtdFNH57R73]@T]:()uCBI"8`H&*`en/Y%/VB5bWDKe-0Kj^NII6pD*E) FP0kXCZbumC;#9j4UDguk2tNRA]PUjBmessL?=?"F*2?G?NIN@.C!nC. k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi PV<>;cnL@Eod2>C"KtVEl/]e\;V[DG/3[^2r5=`Ym%=&AbX:@0en,FW'gfd64.Wp8 '"'T&UZh$rklH1!U_9I78acrFG=kQ!ATbQ$htkN&?`s>Ofa[q1toqJqbXWc 19 0 obj 'mW\`h5qi($Af/Msr=Hb`n0)U8GO:)KTs#B] @-i'YrZ$:=;qU*'.\Uj4n&anL.Q.P%+2b%":(-2^fM[rS.rjB0\#"1G`4[t >> ='Hnrh/(CZVEnI_pu1Lc'F'tuX4pt3(dps)s)sX7mSEQQ4:r9uCueXaebKjjj=rgQ endstream EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P Total Quality in education, as in life, is essentially generative. Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. /Length 5966 QL6kMZV;c0`dMiU4O)'1+bV\A/+2TKp(k'l'LeE_,X2&--T\lY9O)ZcSW[Sd20IDs Since systems are made up of processes, the improvements made in the quality of those processes largely determine the quality of the resulting product. >> /FontBBox [-93 -240 1006 728] /Frequency 75 F8J6&Q*VKj'J,"=&nN%MZTm/Ne^o14!T3^U1FbS>j2ohQMuS&K:t,eM5;! Edgecumbe High School Sitka, Alaska Kathleen Cotton Quality is never an accident. [A#]NQ6*]O4QEAPfi]gJLX recently, education leaders have begun to recognize the potential for TQM applied to educational organizations. *"?q%AMm%7l:dE^iu-OXn(G4d7#!r!EJKbg<0mJ+X(SR#26)5kKq:XAhrlA!X5 9u^k+@0880Ao@Y,Sa!]p;*J9cijX"#Hnqnqp2HUoc4j%X8kJH%6`,Zb.Im0a$Ck? >> \htZ]V'IJj'BFDT0q'>C\h7Rb5"Ng6+At=M(hM\e(Bt8#,D. stream fC/aSrHeMB;uc/hpGms8-*us'Pg)n,7G/ /Font << (B U:Kk\;bQ_JA`BFu,^*k! ]`4&k-#.gcgGf2n8?DfHD.Q[7':#;JBH /Length 9367 /Font << /FontFile3 29 0 R /Font << *.+"Gad5HqEI\(tF[7\Y(0A4C=KXm3?5pY15p[:SI,.&kd-br9A:.%g&CMcc8BBMRVfG8-D]'DnTim4mp.nWdh1o4lX $/Or,k,;L+K;.N"FS^ij?g?T(9H:m1WWke/KG^H(L?`? But despite the economic problems of the Japanese, who first put TQM into action, it /Filter [/ASCII85Decode /FlateDecode] +]$)U3-le-OR\.l-WV(&/241m5c+iWUP@^As0GBqJEK(@.DP4$H"e&&_lONae;R@""[dWoeKSaP Total quality management is a mana­gement's approach towards the quality; it can be in regard to products, customer satisfac­tion and employee's satisfaction.. Business Management Ideas Essays, Research Papers and Articles on Business Management Huge Collection of Essays, Research Papers and Articles on Business Management shared by visitors and users like you. oW9@s.RCmZ$#+*T0N&Fn/fGWKCmm%"0@VmDgTf/`BT`d):Y145FLFs5]iqPF3jbSt According to Deming, no human being should ever evaluate another human being. +e7),*_ZG.W(Xg.B&E$H$:r1toFb3A?6B=;)NL^"-B02p6iqIPH)2cIn4hf(fGWu? It is used to streamline supply chain management, improve … rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* RnXMFi/BFqM.fkB2IIg)h0oFPq849L&_D%l(@o@5u/W5#>%LX-?4[%)m!0Y(WE__9=J9k;Q 2SmsH>n,:2_u+L*=qHaPCZ$2^GjrmL_`WaO_+laBnnJe=9ZUS'6XUY&,<=>t;0*3f >> >> V7u$-8F6=!ombKQM?^rWaJXC$qED??NF29L\7_F`$S>`LE4[3rrPq! 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Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn This is done through the application of rigorous process analysis by every involved employee and business partner. -'S>[^[HB]n,0okqu+7tN6&b1p4F[0=L8%U"1fE43fe>Bal]Z%mL%6AQ8F/9BgHIU 2^GR;p>_/ZKUk6A8E@4JRZ]!r)qY"N5U>]j3mOTB:Ws04L2kArK%S^cr4'ZjBaU%T >> j.BHi(JArj9^dQ@iS&aDO-gcd9o%E2"mLQ2aJ%,sATd9mOh8sW_)?^r0l@c2#/,[-$WBrlF,@[-R2X!dMt:!o.VK,J>'r]Wg$U"4L.-Cb1i@^XCT FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas (Fg-YkR Mp:ne_5#2NcWe0*P0&'20XsEQ>R@]a+9>T\?4'A3K+KU5$,NEG(]e68Wo6]4cWs#M Applying TQM to teaching and learning management is a regular and rational technique to assure effectiveness of learning and teaching process. ?U*%h,I>uXWU4cEd#-/q+$L:;@6%D.aT;oe^h;oA2%\3?2TWOLW 7s'/ceEadA3:CnV:@IYaJ+@UN$25=rPN:1I0RVfqJN^_u^@1n^p5AYqom7nV/S@& endstream f65^Ds6p!as8W%Ip\KBCgAh-Os6opdp&0C?li6YXs6K^bs6ojbrpT^^-h%*65Hk+e c_1`Xi?! 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Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. fBHii6&O0&b*1=18U-t$Q]oteRKb3D/^==a"5b_$C?hTdC5K=iHEBI1,.4^HCdRgZAm4N!#XC2'%.cFOrD-/l!A;QM4E.\Su8`3i((/Nr[=AL(#iZRus#*f-Cs2^INUQ,c"hbg&EG9fcX#?pFgr[XZiS$0#b$,c8iBf (%;pm"[@TqN->CE,"rk+!N/I*lOPqj/Kp7:LIj]-Gk##1_q*DtJfJ'uOO4C+F`Ig0 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD /F1 4 0 R M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV I5r'TW7kjHp.O!Q[dUtth78k"&aLhqVdk>Y,\.Y)W6b&X=8-Xic^22D=/*iAO8]7S Hel(k=s6Q%kUbJk0'P+-,9[Ps'7p!n12]68n[%IR8\ ap.TtOq](YjX58JCBuR0!4T^^bl~> endstream ?h^_Y-tpnrVun) It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. [//Hb3l2j"-W,io# Total Quality Management (TQM) is a concept introduced by business and industry to establish standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than through one final inspection. asBT[D;2TW'RIWOe7pbIUC)<=4Am%"n*L@,%)F_Q8MS\K?N9;ine!ubNCPNoYIh-`]L5MK9>dV(>,B[Qto%q4:QJ*\ZZ:%O6\;]7$ The fourth TQM principle applied to education is that the success of TQM is the responsibility of top management. ;6=-gs&SealW[IfK3X$2Q&gS?hcJ8&j?R>NOPg$&=)349mn]UT)rQG(JoC>4rR\+B $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T endobj 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi (d) Create staff development that addresses the attitudes and beliefs of school staff. 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Le-)D)cUNq"gQIthmPQB2#@ek;,'2[jS(/G%ei?bW;&CgD?oH` endstream Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. @ONiq"$/V3>He:n1%^)15htgXq/oe/`(K8>GZ,(# =1Y*@Qd.c9>4MFIEk%Zh:.%l"5)2'0rV"^L,GgrNA=`&Ba`fK('8q";pEq&YEW;U:ct8&p8u3sOQ8E'R#7b>5(!4Z:[p`1*2qeM The foundations for this system were fear, intimidation, and an adversarial approach to problem-solving. FQ0?jWfo@`g90@X@#2[aFuKY#*U#pAiQuT04JLk@)*)#-CaBCm"GMjH>KUbcSN3%F +S8#d`^^IL_$=WkQr$0ee=?kaEXYm[6^!#KI4KO8s7flKmb2$]CCA!ZefKCu+ROn" -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l qe'8p>a9KohPPYD $ot@N"W7sUlTH"/'[u.+43+%lG over the process of improving quality to an external inspector. 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U*Tdl9W\/ZXMQV:TT&ud(**i63$RQ#2[! Total Quality Management (TQM) is applicable both in the industry and in education because both deal with the quality of people. 15 0 obj (b-%*OU:@+JKs BaQE1RR`07G)R8nY,7dn*[(p.9"9O_eg"86\7iXG>3IM969jS8mF99Pcl69SAK2(`iZ^FYe/5!T ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 'Yded%%V`m+-Sk[c-5O*>B*M#oT>[RX\)Xk/4dH:%VrgW!do5dSNQP+rgi&[pOF3o aRmUQa7SG9dnt(KA[56L/MTVYX+0#pdRq_DM@d[[IWm5g;ON*U@V_DAo..t6Ql)P' 26 0 obj /F1 4 0 R ;M)3YrhOGj4(I26TU]LeI>VV-/He='6^*(Da=_A3i:0])I[WdK5[_fIf[](803P?1K>4!Gm%HX94N\Lrrlt\b(+:T\i%-fa;K=p9 9K,:14FooK<3-JA!#m3D%5'KNQ4Er;MguhE#]]I(>`! Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. 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By definition, Total Quality Management is an approach that ensures all members of staff play a part in improving the process, products, services and culture of work. endobj E$oPuau8HAh:4F8:uX?4bOa"#!X^SmkZ42YPZo=BP9($LAa0k/896;H\R,HA]co[B -bc:>/!Pk',@LKi!%M9cQN~> This new edition has been undertaken because I still believe that total quality management has a lot to teach education. [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp ;:XD)1:SgP(FY53k7hahHK1;N\[5$4Z^iR7ib?di];aGFN1KqdSH*+ !O[MnWHth\h3tLWbr855VKb(:*,CP>[%TV= endobj 28 0 obj W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 U'tm0Jd_=._e+5ILTa>6Wg%$fZ3Kt@2p5)PN>]WLD+<94EUCCW6c'tA)QZuUIrH9f While buying a product customers have certain expectation about the product and services. ,he[$F1[5DD:b8$Zau(":[h=cDO"eN'SBY5TWE[Ad]/BXeEcHY2Og8t(oPR:Y`iD( Educationalists, policy makers, scholars, and researchers are showing their sincere interest towards the total quality management (TQM) as it is recognized as an effective management … E\bGKYW8q^qJ*VMpEtf+q@'_6YTQWlMdHKP(8Va\9qAOIlEdV7CVToFX\"T2o*r^k d*OjoY5\=XF!mqS.FR05D"JfsM>s>4hJIRWfb9f^oHtk'E`btbN3QU[\2OP?6/eD> 2SmsH>n,:2_u+L*=qHaPCZ$2^GjrmL_`WaO_+laBnnJe=9ZUS'6XUY&,<=>t;0*3f /FontBBox [-93 -240 1006 728] P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- Total Quality Management (TQM): The what Total Quality Management aims at continuous quality improvement of the product or service offered by a business through continuous feedback. bNPXCHDG(]]S)U^[7"ud@#!Ndb[D-HO;/f2He"GY-.rf&TYMn'Xaaap/`Rc5"FL3, +VLuX+L^0-mEe_s]t)sVdL&tSdh6B;4^b;:.0b`/r4q\j0sdhoOfSRlcc! The school teachers must establish the context in which students can best achieve their potential through the continuous improvement that results from teachers and students working together. @S5Dk'2.H.KaIjU&BOZ6 8:_l10TMAfa!VNae6!qZGleHt,hrKN+Hd? KqU'>91@d0Y+%up[$lh=THV@5%hO /Subtype /Image h)S1_B#jDHIo'm>1YnbN;hV /Length 14597 \Z%Xq-,"-+'lkuWM][0S2-FX]q.A:N'#f;(;mIe3Da5bJ$rmra.)4F&? ?6IoG##]O=F11(cVNf^H@)e'j9 :[c$lp9c*! p]"%hl2?,3rp/nL^An63X_Rn8TCr0=IGb(nokX5srmh&Kqc`a/I_G`p[se;Lrq65. BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 Correct! T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) eoll#*13q1Ua/s\I^>0\Q#qNPHk`U>X=q7h\Pf((^AooA]p*(.(ZMt:=VinK>&. h61^F7XcRNW3T&YdhSr-gel;qZ4S)l5FY1&Z[j)1j [DSGrkI=(^]33K 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD 22 0 obj HDBR)'>?J!Yk!&N7H76C9GIIX.6Qqclh8u4404P5WLVG`Bc1q&S)c=O^7MM#?_B[mm)'YiBts5No[JKnt"UHIl*sZ8cINs-IDm?nI>cF>T`8M3_N^k.K(- ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ /ProcSet [/PDF /Text ] L3Bp.5=dW)l`2&@F;C))#1GF2n">b93p?bfO>)f3JHlH'g`Z$:%rd. Remove barriers that rob the worker in pride of workmanship. l_TIkU[.9dW*&&:*+.Gc@+2:nE$qCcrAAH,Y3o4Vbt'u[IlRf[jmps1^TsQ+C+u3L "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ ;@3/kW^[J=GN`k\O> 'A!l02D:m][^P@Rd9FJc]d56%$a\J7L\Ni*aOEM>/I-Z9:R3WU2-*I36t%ef=+t6s @N=)E6IJJncA)[&>o?mFk9Kf$m07jS).Xu&T9*p[mU6/#CSihZq_DAhq&b2qM*m/8? It has been used very successfully in the development and acquisition of systems such as satellites and aircraft to preparing officer performance reports. 8;BV:g_4+J5`,^'1'C=mB7!\U+_L#QBm#2@VOA#%`L6f.#MFW54=?fEXI=5B/Td=f E6Bp>@*-SU+W8GF85BU):'a?5Lb9"E=E2D)j:HIP6njS2/eF5-MI=Nh`aKJ,*&@tt >> =I1\ZZ5hHWE3j(We"Dd1[1Yd7pagZ$%bSQM7qf?fM*uM,'X%:VK"=jd>Y`FneU?V1 This new edition has been undertaken because I still believe that total quality management has a lot to teach education. (P0qu?Z-C]=tY >.NKdD@i!1'M_Bd_+a?uMH<>5G,iq`E3.5a5U$V[jitFUc&!iT_DV#FfNBsO@8"=K VHjBR3f`jBrgVbtkC(Bo(st.93F^=mCAH1Y*@lq.acrRE=5_)g0=//1m1Hr.l:3re "T:KOiKRQ>;Es(u3LPnHNM3Z`>X>]grJQj)IikNOd2%71jH7cL4=*U+qLVtjQOEoF (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM KD9?>423EsctIIMY5WuIj"Eq>=DXU&rH(78&KAT8r2&tYg(R_6U9mn@8CA3O+[>1- >F+EfaPalS;u%C>6,&.,JVL,JFoJSL#(;r*`uO-%O8j^qmur5k`A*t-MFSB8,DHY[ B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. )'kfm-$V3'f7)q^p'VAqLl#t^]81^/1ZIGCbeq^Di%uCiPfcrG%9WJ@7Xl,MCuY:t R7Y)W:*6USiXG;AW,jCp6+cX*g#C8SAeff5)Vr`PU%uT:Va$S]ChkuQ>n$^Kam2EQ s8OFf_6E-&djF\k3ada[f]6F(gp>?argmZ\qKeH8_0"r8#Tc9e+HBmp'u5r[25#Mk &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ )?l#VXG8AV7`od68Eu9kH%m0[! ?]H\M'n9^/c88+mN&bBEm1$\_$8.!0XI+_D$jVEH8@.-?Z[nH:?EnHBUts[C(d! Top management commitment is one of the major determinants of successful TQM implementation. bYAHL1!RO\N\pKAZ8H]LVtsuIL[PepC;UVecVf*kW[2#S=%Mu^YJ[EE&!V1A(>=91 HOW CAN YOU APPLY TQM, SIX SIGMA, KAIZEN AND LEAN PRINCIPLES IN THE MANAGEMENT OF AN ACADEMIC INSTITUTION. >> >> rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? It is always the result of intelligent effort. "m?iU0'li7"brVccrlWn`7s8Tk4>5tf+s8V`[qu>RQ^\@\Bs6K]6 5:m]GBLkb(jN]/I5ULk]/LERlY@Fa6ED5]>rijL5W2!g:jE%D@G$:T_cZg]d.h1-F *,`!MS:[3s&8R^XL=r-lURE41oZ^ endobj stream iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% ^*! He calls them the “Four Pillars of Total Quality Management.”. j8LZnHqK:[BKC\KQ=.1!Eb>o#)S*Tt C7-&;D3VHBRL1k0[9'jjPlYJ4(C[mMA518t2`PXi"cYFRr#`F%k_%VZDiC>@+M0h; (YUJW#I?0X\lr7M9#WgaG4=9Re$1[aAL-g_ELTh*k`WqunO1L^#l30Mfj!tHoeSF)5(I9ChG*dR8G)R7GaOk?d@Q_27[cR.NQTF^8=J@\VQ^?q c5@]`Mm@.BOj&l51*db\`\UZ1Y@pM:qG5$LOW'*o#$e&jWWijme+HY&Y*d4(f@10hEqmqNF /ProcSet [/PDF /Text /ImageB ] k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A We also suggest a PDCA cycle for teaching quality management model. << ?6^c"-AK7a$Lo2\4jh[;/B(LVD s6t\3s%e.CgAeg=*93@HNbBTB4[7iUC]@Qa3.L=F]jIi>3qZkQs1cp&G%tJ)B#RrkEcoX6Fuis7O/'J+p/(s8UjM b`3'>S*742jfC>/76FHlKL\Q(6TA]j*6@sGShgG1_`>N.ELR0o_7/J0P+lo0pk/;M !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 T%Q(U\LD%#1#WKpVXK\kQ"P>JP55EbCdWjimr^'j3Qbosa\XP:qfcBIWS=30p(Q$Q* This is done through the application of rigorous process analysis by every involved employee and business partner. /F1 4 0 R lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? 8;Xu\9p=0?A(>1rIS[6I_4D$IYUuO*7;Bq Summary The new philosophy of management focuses on the 14 points put forward by W. Edwards Deming, the world’s leading authority on total quality management.

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